Our Policies

Shipping & Delivery Policy

We use a leading sensitive freight company to make sure your products will be delivered safely, undamaged & in a timely manner.

Shipping & Pre-Order Policy

At Copper Baths, we strive to provide accurate delivery estimates for all products, including pre-order items. However, as many of our products are manufactured and shipped internationally, delivery timeframes may be affected by circumstances beyond our control, including shipping delays, customs processing, port congestion, weather events, and other international freight disruptions.

While we make every effort to meet estimated delivery dates, all pre-order timeframes should be considered approximate only. To avoid disappointment, we recommend allowing an additional 30 working days beyond the estimated arrival date for all pre-order items.

For products that are in stock and ready for dispatch, please allow an additional 7–10 business days for delivery within Australia, depending on your location and the freight provider’s schedule.

Copper Baths will keep customers informed of any significant delays and will continue to work closely with our freight partners to ensure orders are delivered as quickly as possible.

By placing a pre-order, customers acknowledge and accept that delivery dates are estimates only and may be subject to change due to factors outside of Copper Baths’ control. Refunds, cancellations, or compensation requests arising solely from delays that fall within the recommended additional allowance period outlined above will not be accepted.

We strongly encourage customers to consider these potential delays when planning building works, renovations, installations, or project timelines. While we cannot guarantee delivery dates for pre-order items, our team will work closely with customers and provide regular updates to help meet project requirements wherever possible.

Delivery Terms:

Delivery is strictly outside the premises only (e.g., driveway, front entrance, or kerbside).
Our freight partners are not authorised to enter homes or carry items inside the property.

Apartments & Multi-Storey Buildings:

For apartment or multi-level deliveries, it is the customer’s responsibility to arrange appropriate movers or assistance to transport the product(s) from the delivery point to the designated area (e.g., specific floor or unit).

Unpacking & Installation:

Copper Baths does not provide unpacking, moving, or installation services.
Customers are responsible for unpacking and positioning the product after delivery.

Custom Product Size Variance Disclaimer

All our copper baths, sinks, and bowls are individually handcrafted. As a result, slight size variations of a few millimetres may occur after the final finishing process.

We strongly recommend allowing for this variance when designing your space and providing final measurements. It is the client’s responsibility to ensure adequate clearance for delivery and installation.

Copper Baths will not be held liable if these variations are not taken into consideration.

For Example:

If your doorway width is 700mm and a bath is specified at 680mm, this may create access issues. Due to natural variation, the final product could measure up to 700mm or down to 660mm. To avoid complications, we recommend allowing a greater margin—for instance, specifying a width of approximately 640mm in this scenario.

By placing an order, you acknowledge and agree to these delivery conditions & terms of ordering.

In the unlikely event of your product being damaged in transport/transit, we will ensure a swap/replacement being organised subject to stock levels or a full refund will be provided on the final order total if we don't have the item/items in stock. (Please note: Any damages or faults must be reported within 24hrs for any Copper Sinks/Bathroom Bowls or other accessories & 72 hours for any Copper Baths from the time of delivery). Copper baths takes full responsibility for any damages caused in transport/transit by our freight partners subject to them being reported to us in writing within the above mentioned time frames.

In the event that the Purchaser does not give written notice of any proposed claim within the above specified time period of receipt of delivery, the Goods shall be deemed to comply with the Sales Contract and the Purchaser shall be bound to accept the Goods in accordance with these Terms and Conditions of Trade.

Painted & Coloured Finish Policy – Copper Baths

All Copper Baths products are individually handcrafted from solid pure copper. Where a bath is supplied with a painted, coloured or custom exterior finish, customers acknowledge that the natural characteristics of the copper body and the handmade finishing process may result in minor variations or imperfections.

These may include slight unevenness in the painted finish, minor surface imperfections, subtle colour variations, small marks, texture variations or other minor inconsistencies resulting from the underlying copper surface and handcrafted nature of the product.

Such characteristics are considered normal and acceptable for a handmade solid copper bath and are not considered manufacturing defects. They do not affect the structural integrity, functionality or performance of the bath and are therefore not covered under our warranty.

Warranty consideration for a painted or coloured finish will generally only apply where there is a significant failure of the painted coating, such as a substantial area or patch of paint completely peeling, flaking or separating from the copper surface due to a manufacturing defect.

Minor paint imperfections, slight colour differences, unevenness, small marks, variations in texture or finish, and other cosmetic characteristics associated with the handcrafted copper body are not grounds for a warranty claim, replacement or refund.

By purchasing a painted, coloured or custom-finished copper bath, the customer acknowledges and accepts these natural and handmade characteristics as part of the unique nature of the product.

For example: Our Snow White Interior Copper Bath and Modern White & Ching Copper Soaking Bath, to name just a couple of examples, feature painted or coloured finishes applied directly onto a solid pure copper surface. These products are provided as examples only, and this policy applies to any of our copper baths where a painted, coloured or custom finish is applied over the copper surface. Due to the natural characteristics of solid copper and the handcrafted finishing process, minor unevenness, surface variations and slight colour or finish imperfections should therefore be expected and are considered a normal characteristic of the product.

Change of Mind Returns

All customised and speciality manufactured products cannot be
returned/exchanged or refunded.

Products installed cannot be returned/exchanged/refunded unless it has manufacturing defects or the product is faulty.

https://www.consumerprotection.wa.gov.au/change-mind

Warranty

Copper Baths/Sinks & Bowls: LIFETIME WARRANTY COVERAGE

Copper Accessories: 1 YEAR WARRANTY

We proudly offer a Lifetime Warranty on the craftsmanship and material quality of all our copper bathtubs/sinks & bathroom bowls. This warranty ensures that your copper bath/sink or bowl will remain free from defects in material or workmanship for the lifetime of the original purchaser.

What's Covered

Structural integrity of the bath/sink or bowl. ((please see below description for more information)
Manufacturing defects. (please see below description for more information)
Welding and joints. (please see below description for more information)

What's Not Covered

Patina changes as they occur naturally over time. (please see below description for more information)
Surface damage due to improper cleaning or chemical use. (please see below description for more information)
Damage caused by incorrect installation or misuse. (please see below description for more information)
Normal wear and tear. (please see below description for more information)

WARRANTY CLAIM PROCEDURE

To make a warranty claim, please email us with your proof of purchase and a photo of the issue.

Email: sales@copperbaths.com.au

Description:

Due to the intrinsic nature of our handcrafted products and artisan process small variations in dimensions, colour - including polishing marks, texture, hue, hammering uniformity, welding joins and finishes are expected and not considered defects. We offer no warranty with respect to our finishes on the products as the finishes naturally change over time and may get a little bit darker. Be aware that leaving acidic foods, chemicals, cleaning products, etc. can remove and/or discolour the finish.

Each bathtub is a unique work of art, crafted by hand. No two are exactly alike, as every curve and bend is meticulously formed with only a hammer, skilled craftsmanship, and strength. Variations and undulations are expected, contributing to the distinctive nature of each piece. Some blemishes, marks, hammering uniformity dents and minor scratches may be present, along with visible surface textures inherent to the authentic material characteristics.

Our nickel finishes are expertly applied as a plated layer over a solid copper body, creating a refined, living surface that will naturally evolve with time and use. Due to the nature of this process, gradual wear and the development of patina are inherent characteristics, allowing the underlying copper to subtly emerge and enhance the piece’s unique character. As such, these natural changes are not considered defects and are not covered under warranty.

As every bath is individually handcrafted from solid pure copper, painted or coloured finishes may show minor imperfections, slight unevenness, texture or colour variations due to the natural copper body and handmade finishing process. These characteristics are considered normal and are not manufacturing defects or covered under warranty. Warranty applies only where there is a significant paint failure, such as a substantial patch of paint completely peeling or separating from the copper surface due to a manufacturing defect.

We proudly stand behind the integrity of our craftsmanship and offer a structural warranty on all products, ensuring they are free from manufacturing defects and built to last.

Slim-line copper baths similar to our Handcrafted Copper Bath Luxury Collection may exhibit a minor degree of flex due to the nature of the material and construction. This characteristic is inherent to copper and does not qualify as a fault, defect, or warranty claim. Copper is a living metal. Because our slim-line baths are crafted with thinner profiles for elegance and weight efficiency, a small amount of flex may occur. This is a natural feature of copper and not a defect.

Under no circumstance will we be held responsible for any damage as a result of the installation of the product. We will not be responsible for any labour, installation or any other associated charges. Copper Baths only responsibility is the replacement, exchange, or repair of the defective product.

Terms & Conditions

All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

Every genuine copper bath and sink may vary in size. Measurements to be used as a guide only. Best to have the sink on site during the design process so as to reflect the actual measurements of your chosen sink while designing, cutting bench tops/cabinets or making any plumbing arrangements.

Under no circumstance Copper Baths will be held responsible if the above instructions are not followed.

All custom-made copper baths, sinks, and bowls are made to order and tailored to individual specifications. Due to the time, labour, and materials involved in producing these bespoke items, custom orders are strictly non-refundable and cannot be cancelled once production has commenced or the product/products have been manufactured.

By confirming a custom order, the client acknowledges and agrees to these terms.

Custom Product Size Variance Disclaimer

All our copper baths, sinks, and bowls are individually handcrafted. As a result, slight size variations of a few millimetres may occur after the final finishing process.

Copper Baths will not be held liable if these variations are not taken into consideration.

Example:

Deposit & Payments

A 50% non-refundable deposit is required to confirm all orders, with the balance required before we can dispatch your goods. Payments can be made via Bank Transfer, Credit Card or PayPal. Please note that your order is not confirmed until the deposit has been received into our bank account. Payment of this deposit means that terms and conditions have been accepted by the customer in full.

No refunds will be provided if a customer decides to change their mind.