Our Policies

Delivery & Shipping

We use a leading sensitive freight company to make sure your products will be delivered safely, undamaged & in a timely manner.
For lead times & shipping cost, please contact us for an accurate quote.

In the unlikely event of your product being damaged in transport, we will ensure a swap being organised subject to stock levels. (Please note: Any damages or faults must be reported within 24hrs for any Copper Sinks/Bathroom Bowls or other accessories & 72 hours for any Copper Baths from the time of delivery)

In the event that the Purchaser does not give written notice of any
proposed claim within the above specified time period of receipt of delivery, the
Goods shall be deemed to comply with the Sales Contract and the
Purchaser shall be bound to accept the Goods in accordance with these
Terms and Conditions of Trade.

Change of Mind Returns

All customised and speciality manufactured products cannot be

Products installed cannot be returned/exchanged.

Consumer change of mind | Department of Mines, Industry Regulation and Safety (commerce.wa.gov.au)



Due to the intrinsic nature of our handcrafted products and artisan process small variations in dimensions, colour - including polishing marks, texture, hue, hammering uniformity, welding joins and finishes are expected and not considered defects. We offer no warranty with respect to our finishes on the products as the finishes naturally change over time and may get a little bit darker. Be aware that leaving acidic foods, chemicals, cleaning products, etc. can remove and/or discolour the finish.

Under no circumstance will we be held responsible for any damage as a result of the installation of the product. We will not be responsible for any labour, installation or any other associated charges. Copper Baths only responsibility is the replacement, exchange, or repair of the defective product. 

Terms & Conditions

All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

Every genuine copper bath and sink may vary in size. Measurements to be used as a guide only. Best to have the sink on site during the design process so as to reflect the actual measurements of your chosen sink while designing, cutting bench tops/cabinets or making any plumbing arrangements.

Under no circumstance Copper Baths will be held responsible if the above instructions are not followed.

Deposit & Payments

A 50% non-refundable deposit is required to confirm all orders, with the balance required before we can dispatch your goods. Payments can be made via Bank Transfer, Credit Card or PayPal. Please note that your order is not confirmed until the deposit has been received
Payment of this deposit means that terms and conditions have been accepted by the customer in full. 

No refunds will be provided if a customer decides to change their mind.